Accenture: Making the Case for Connected Health

Tags

, , , ,

By Gregg A. Masters, MPH

Great timing and contextually rich, Accenture released their report ‘Making the Case for Connected Health’ with some surprising observations to some, including this blogger. For the complete report, click here.

To recap, the major findings include:

  • Connected health is a must. Governments around the world see connected health as a critical and essential means to improve citizens’ access to quality, lower-cost healthcare. Connected health has gained a high level of acceptance, and there is a prevailing view that without a solid connected health platform, it will be difficult to meet today’s—and future—health challenges.
  • Integration is possible. Connected health can and will work with deep and varying underlying industry structures. Different countries have very different provider systems, and these are unlikely to change in the near term. All are fragmented, but in different ways. Healthcare IT connectivity helps bridge this fragmentation to provide better integration.
  • Connected health is on a self-sustaining path. Quality and performance measures require an integrated look at the data. These measures also increase the need for additional information, which, in turn, boosts the need for healthcare IT, and process change to enable such measures.

Via U.S. Ahead of Other Countries in Physician Health IT Adoption at iHealthbeat, we can also note the following key facts:

  • About 62% of U.S. specialty physicians use electronic tools to improve administrative efficiency, compared with the global average of 49%
  • 54% of U.S. primary care physicians use electronic prescribing, compared with a global average of 20%
  • 48% of U.S. physician specialists send orders electronically, compared with a global average of about 36%
  • 38% of U.S. primary care doctors have electronic access to clinical data about patients who have been seen by a different health care provider, compared with a global average of 33%
  • 17% of U.S. physicians have given patients electronic access to their own health data, compared with a global average of 8%.

During a Booz Allen Hamilton webinar titled, Electronic Health Records 2.0: What Does the Future Hold?, Peter Basch, MD, FACP; Medical Director, Ambulatory EHR and Health IT Policy; MedStar Health, quoting the Accenture report remarked on percent of US physicians (vs. global average) using EHRs, HealthIT, e-perscribing, is now ‘..the highest in the world… [followed by laughter, the] I’ll have to change all my slides.’ Entire audio clip here.

The time is now, accountable care is here to stay, health reform legal disposition notwithstanding.

Accountable Care and HiMSS 2012

Tags

, , , , , , , , ,

By Gregg A. Masters, MPH

On the Wednesday, February 15th 2012 broadcast at 11AM Pacific/2PM Eastern, my special guest on the HIMSS 2012 Countdown Series was Vince Kuraitis,  aka @VinceKuraitis, publisher of the ‘e-care Management blog.We spoke on the connection between ‘HIT Platforms and accountable care.’

We’re one week out from the HIMSS 2012 conference in Las Vegas, and the anticipation is palpable. For conference details, click here.

One of the key events I plan on covering via HealthGeek.tv is the eCollaboration Forum on Thursday, February 23rd.

As we debate the pathways to enable the accountable care vision the role of health information technology is at the core of those discussions.

As additional context, you might want to download the free eHealth Initiative survey, see: ‘Support for Accountable Care: Recommended Health IT Infrastructure‘, highlights duly noted by Neil Versel at Interoperable IT Crucial For Accountable Health Organizations.

CLOUD (Consortium for Local Ownership and Use of Data) Inc CEO on ‘N of 1 Accountable Care’

Tags

, , , , , , , , ,

By Gregg A. Masters, MPH

On the Friday, February 10th, 2012 broadcast of ‘This Week in Accountable Care’ I had the pleasure of chatting with Gary Lee Thompson, aka @GaryLeeThompson, and @CLOUDhealth on Twitter.

As the second installment in our HIMSS 2012 countdown to Las Vegas, we spent some time getting to know Gary, understanding both his tech (and legal) background as well ‘the storm’ of 2003 (see: A View from Gary: Survivorship is Not a Phase) when the diagnosis of cancer was presented to he and his wife Maureen, concurrent with her learning she had passed the boards for licensure as an architect to practice in the state of Texas.

Gary is a thought leader who has proposed a vision of a re-fabricated internet, where the ‘you’ and the ‘what’ are contextually connected in real time and wrapped in a dynamic state of ‘you’ rights driven tag access to disparate health information silos.

We discuss his vision and it’s relationship to enabling accountable care. To listen to an archived replay of the broadcast, click here.

For more information on Gary and the consortium, see: ‘CLOUDinc‘.

Wag The Dog: Will Subacute Providers Drive Upstream Innovation?

Tags

, , , , , , , , ,

By Gregg A. Masters, MPH

One of the more interesting and perhaps developing trends to watch in fledgling accountable care enterprises or ACOs is the blueprint adopted for their chosen pathways towards integration (clinical, economic or legal). Since all healthcare is [hyper] local and, once you’ve seen an ACO, you’ve seen one ACO its vital to appreciate not just the nuances of strategy differentials but the fundamental structural imprint of the local or regional delivery system.

As I have written before not only have we built our cathedrals of medicine separated by ‘moats and silos’ from the very people they serve, i.e., patients, but also the tapestry of service delivery is more often than not laced together in a provider driven discontinuous pattern of relationship driven referral practices, vs a patient centric approach.

Typically, top dog in the provider referral footprint food chain is the general or acute health care hospital, or regional referral center. All others are niche speciality play competitors or network integrated service extensions, i.e., ASC’s, free standing cancer centers, urgent care, etc.

Most of the network creation and management effort has focused on the acute care side. Yet as emerging ACOs begin to shift the focus from individual to population level health outcomes management, aided by certain economic consequences of potentially improper care management, i.e., readmits within 30 days of discharge, there is a renewed vigor with which the upstream providers’ (hospital, academic or regional referral medical center) examine their relationship with their ‘downstream providers’, i.e., the subacute world of SNF’s, Rehab facilities, home health agencies, case managers, medical assisted living, etc.

After all who is in a better position to judge the quality of the ‘output’ from the upstream factory, than the downstream recipients (both institutional and professional) of their work?

It seems as we look to quality of care and broad spectrum clinical risk management issues, particularly from a potential readmit point of view, the voice of the downstream players will now matter more than it has to date.

Perhaps we’ll even see a spate of acquisitions and mergers to place the downstream network into the tapestry of upstream acute care practices. From EHR to HIE nervous systems to clinical pathways of collaboration there will be much re-engineering on tap.

 

AHIP: It’s Not Cost Shifting, We’re ‘Unleashing Patients’

Tags

, , , , , , , , , , , ,

By Gregg A. Masters, MPH

Seriously folks, you’ve got to hand it to the PR firm supplying the American Health Insurance Plans (AHIP) with the brilliant, timely and thematically near argument resistant messaging copy just revealed via a .PPT preso titled ‘Health Care Innovation in the Context of Rising Health Care Costs‘ and delivered by Karen Ignani, aka to some as ‘Darth Vader’.

Perhaps brilliant does not capture the pure genius of the campaign, but lets pull back the cover a bit. Stay with me as I walk you through some thought process and history.

The practice of cost shifting has been a fact of life in American health care since the birth of the Medicare and Medicaid programs. Shortly after passage the ratcheting down of very generous third party reimbursement programs built on cost plus, and ‘you tell us what’s a reasonable charge’ for this procedure systems, the prospective payment system was introduced and the Government started to clamp down on their payment liability, thereby pushing onto the private payor market (mostly an indemnity, charge based liability system). Seeing the obvious writing on the wall, and enabled by both state and federal legislation payers re-branded themselves as ‘managed care plans’ and began to ‘cap’ the full burden of this cost shifting via selective contracting (both HMO and PPO), deploying a series of professional and institutional pricing tactics including case rates, per diems (both tiered and global), conversion factors, resource based relative value system (RBRVS), prepayment, capitation, percent of premium and other forms of limiting payments to providers, globally speaking.

The net effect of this ‘dance’ though modulated by a series of disabling public backlashes to the premise of the success in the managed care formula, essentially watered down the primary model that seemed to produce results for a brief period of time in the mid 90s, i.e., medical cost inflation dipped to zero and below.

Fast forward two decades, and the pace of healthcare consumption of GDP has more than resumed it’s upward march, and the rapacious appetite of the health care borg remains as unquenched as ever.

Yet this time, we’re entering an era with a mantra of ‘patient empowerment’ aided via the exploding and enabling series of platforms, devices, sensors, applications and mega availability of connectivity to the cloud as a service provider to perhaps once and for all enable informed choice, and thereby modulate the healthcare borg’s appetite.

The timing could not be more exquisite. The move by health plans on their own right into the high deductible (or consumer directed) health plan market has been received by a large ‘yawn’ for the most part. The scant research available to suggest that HDHP’s do not compromise access and quality and thereby contribute to poorer overall population health status are mostly sponsored by the industry and questioned by some as to their credibility.

But add to that the appeal of the mhealth, quantified self, personal responsibility for one’s health ethic, etc., and throw in the wellness and prevention agenda sensibilities, and voila, you have a compelling formula to appeal to a growing subset of the health care consumer and provider marketplace (from @Qliance to @CarePractice).

Brilliant? You betcha! Will it work, well that jury is still out. To get some context on the question, check out a recent webinar titled: ‘How Social Media is Revolutionizing the Healthcare Industry‘. You might want to pay particular attention to the exchange between Adam Bosworth, aka @adambosworth, of Keas and James Kean, aka @JamesRKean of @wellnessFX.

What’s this got to do with ACOs you say? More on that one in the next post.

Rebuttal and Comment to ‘NYT Op Ed: Emanuel Editorial is Irresponsible and Naive’

Tags

, , , , , , , , , , ,

By Vince Kuraitis

Zeke Emanuel’s editorial in the New York Times — The End of Health Insurance Companies — really got my blood boiling. It’s irresponsible and naive. Former Obama advisor Emanuel “predicts”:

By 2020, the American health insurance industry will be extinct. Insurance companies will be replaced by accountable care organizations — groups of doctors, hospitals and other health care providers who come together to provide the full range of medical care for patients.

Irresponsible

Provoking and demonizing health plans might have had populist appeal and political value in 2009, but in 2012 it’s an unnecessary attack on a constituency that has potential to be one of the administration’s best allies in advancing accountable care.

Prior to ACA reform legislation, health plans had the wrong economic incentives — the rules of the game were not consistent with good public policy:

  • Health plans had incentives to AVOID risk, not manage risk. They were economically incentivized to avoid high risk patients (with preexisting conditions) and to get rid of patients that became sick
  • Health plans had minimal incentives to CONTROL systemic costs — they could pass them on in the form of premium increases.

ACA changed incentives and disrupted the payer business model:

  • Health plans will longer be allowed to avoid high risk patients; they must accept all comers
  • Health plans must MANAGE, not avoid costs. Health plans are abandoning their old business models.
  • What are we seeing in the marketplace? Almost all health plans are embracing the vision of accountable care and need to shift the system from Volume to Value. Health plans could be administration’s biggest friend in revamping the health care delivery non-system.

Naive

Emanual mislabels the trend that is occurring. It’s not about Accountable Care Organizations (ACOs), it’s about incentivizing and promoting “accountable care.” ACOs are one experimental model toward achieving accountable care; varied collaborations among private payers, hospitals and doctors are other experimental models.

Emanuel seems also not to have noticed that care providers have a lot of hesitations about the ACO model — at best we have some early adopters trying them out. There is no stampede.

Provocation as a tactic might have some political value when stakeholders are dragging their feet and resisting change. Provocation as a tactic when industry stakeholders are lining up to help you achieve administration objectives — well, that’s just plain dumb. Emanuel would be much wiser to take credit and praise health plans, not to bury them.

Comments
1. On February 2nd, 2012 at 1:22 pm, Gregg Masters (@2healthguru)said:

Go Vince…

I will take the counter point position, though I suspect at some level this may be a semantic argument at core.

I agree with Emanuel’s basic argument. Health plans are dinosaurs, not just from a populist perspective. Once upon a time the GHAA was a group or revolutionaries committed to making a difference. Today, it’s a ‘meet the new boss, same as the old boss…’ experience.

Health plans remain the weakest link in the value proposition of healthcare financing and delivery food chain.

Nice to see you recognize the contributions of the Act as some of its provisions do indeed level a playing field that was impossible to discern between self funded health plans, state regulated health insurance practices, and that slice of Federalism which standardized at least the HMO sector.

Yet, health plans today resemble little if any of their prior selves as ‘risk managers’ or delivery system architects and co-managers, i.e., an indemnity carrier acquiring an HMO book if business if you will. Remember Aetna’s acquisition of US Healthcare? #epicfail…

Other than the individual market, health plans have morphed into risk avoidant transaction processors, with an underwriting churn of 2 – 3 years of recycling commercial accounts. They insure precious little.

If health plans are to survive and add value, if not enable, the emerging ‘accountable care’ industry, it will be as defacto ‘utility companies’ partnering with local and regional delivery systems. They do have their core skills sets (including underwriting, marketing, member/provider administration, and private label product development) that can add value to the healthcare delivery proposition. Yet it remains to be seen if the vision exists to enable this purposeful transformation. There is some evidence to warrant optimism.

Irresponsible, I don’t think so. Also, the ACO industry need be unbundled to understand it’s components. This is not a homogeneous effort.

As a historically reform resistant industry, who’s maximized returns under a fee for services paradigm, you seem to cut a considerable degree of slack for an industry-wide culpability to NOT heal a long failing, and unsustainable business model with precious little community benefit.

2. On February 2nd, 2012 at 1:59 pm, Vince Kuraitis said:

Gregg, Thanks for your comment. Agree, our differences might be more semantic than real.

I’ll go so far as to acknowledge that Zeke’s scenario of health plan demise is “plausible”, but he loses me when he “predicts” this will happen. When there is uncertainty in the marketplace, it’s far more constructive to develop plausible scenarios rather than try to be a fortune teller.

Prior to ACA, health plans had the wrong policy and economic incentives. You can choose to call them “evil”, or you can change the rules of the game. ACA does the right thing in changing the rules of the game.

Agree that health plans have a long way to go, but in my talks with health plan execs, the “get it” – they understand the need for change and that the old business model is not viable.

Cutting health plans slack? As a consultant I work across industry segments, so I’m not writing as an spokesperson. I agree health plans have a lot of morphing to do.

Fundamentally though, I think we would agree that we need to build a more collaborative health care system. Zeke’s editorial throws rocks at a time we need to be throwing flowers.

Vince Kuraits is the publisher of the e-caremanagement.com blog where this post originally appeared. For Vince’s bio, click here.

Monarch HealthCare: Leveraging Expertise in Population Health Management

Tags

, , , , , , , , ,

A Case Study in the Brookings–Dartmouth ACO Pilot Program

This case study examines the progress that Monarch HealthCare, a physician led independent practice association in Orange County, California, has made in
its efforts to become accountable for the quality and overall cost of care for its
patient population. Monarch HealthCare is one of the provider groups participating in the Brookings–Dartmouth ACO Pilot Program that are profiled in the Commonwealth Fund case study series Toward Accountable Care.
Accountable care organizations (ACOs) have been proposed as a new
delivery model to encourage clinicians, hospitals, and other health care organizations to work together to improve the quality of care and slow spending growth.

The Affordable Care Act’s ACO program is intended to promote better management and coordination of care for Medicare beneficiaries by enabling providers
working in ACOs to share in any savings they achieve. However, there is little evidence from the field on how health care organizations progress from traditional payment models toward the ACO model. To better understand this process, this case study documents Monarch HealthCare’s journey to develop an ACO.

To read the complete study, click here. Follow Monarch Healthcare via Twitter, here.

Miss Commonwealth Fund Webinar on ACOs?

Tags

, , , , , , , , ,

By Gregg A. Masters, MPH

If you did, do yourself a favor and watch the recorded broadcast ‘ACO Formation: Leading the Transition to New Models of Care‘, here.

My net take away from the event is total optimism that the clearer thinking brain trust who understand, ‘failure is not an option’ for a healthcare conundrum stakeholder community which has resisted serial attempts (both in the private and public sectors) dating back to the passage of the HMO Act in the 70s, are deep into the conversation in a ‘walking the talk’ way.

What a contrast to the serial whiners and hand wringers who rarely resist the anti-thinking pejourative slam of ‘ObamaCare’, perhaps raised to a different level of fear mongering only last night by candidate Gingrich who associated the Patient Protection and Affordable Care Act with the ‘greatest threat to American liberty!’ Geesh, but I digress…..

This on the ground reporting shows that the parallel track of public, private initiative stimulated directly by the Act is well underway, and abetted not only by some of the brightest health wonk minds in the converation but a wide range of stakeholder community engagement from Hospital sponsored to payor enabled ACO models.

Do yourself a favor and watch the FREE rebroadcast of ‘ACO Formation: Leading the Transition to New Models of Care‘ (registration required)!

For complete program details, including the speaker presentations, click here.

Tweet Transcript of Commonwealth Fund ACO Formation: Leading the Transition to New Models of Care

Tags

, , , , , , , , , , , , , , , ,

By Gregg A. Masters, MPH

TweetReach for #ACOchat – Demonstrating the ‘digital footprint’ of a real time healthcare focused social media ‘conversation….

Reached 20,760 peeps via the last 50 tweets….Exposure: 180,892 Impressions

Tweet Types

Each pie slice shows how many people saw how many tweets
and the impressions generated via the 8 Tweeps participating below…. for real time tweet scroller tagged #ACOchat, click here.

DellHealth

DellHealth: RT @pjmachado: Culture change is HARD work and takes leadership, time, commitment & a plan #aco #acochat

pjmachado

pjmachado#PCMH & #ACO are highly complimentary! Must have strong primary care docs in order for #aco to succeed #acochat #mdchat

2healthguru

2healthguru: Next question set: ‘how to engage consumers?’ #epatients take note #aco #acochat

pjmachado

pjmachado: RT @2healthguru: another reason to perfect the accountable care model = many payers aren’t paying too well. Fisher. #aco #acochat

2healthguru

2healthguru: Follow #acochat tweetsteam via http://t.co/RJTZZGcz We’re tweeting the @commonwealthfnd #ACO webinar today.

2healthguru

2healthguru: another reason to perfect the accountable care model = many payers aren’t paying too well. Fisher. #aco #acochat

commonwealthfnd

commonwealthfnd: RT @pjmachado: @Norton_Health need actionable info not just data & remember ‘it is about the patient!’ #ACO #acochat

2healthguru

2healthguru: RT @pjmachado: last 50 #acochat tweets reached >15k people!http://t.co/uCAC06EG #ACO

KThomtweets

KThomtweets: RT @pjmachado: RT @2healthguru: Superb context and #ACOresource set from @commonwealthfnd | http://t.co/8veEZ8z4 #acochat

2healthguru

2healthguru: Best quote or accountable care mantra? ‘marry yourself to transparency’ via Friend, TMC #aco #acochat

pjmachado

pjmachado: RT @2healthguru: Superb context and #ACO resource set from @commonwealthfnd | http://t.co/8veEZ8z4 #acochat

pjmachado

pjmachado: Keys to success keep it simple, transparency, equitable distribution, hospital facilitated – time will tell if it works #aco #acochat

2healthguru

2healthguru: Superb context and #ACO resource set from @commonwealthfndhttp://t.co/MBCY0F4G #acochat

pjmachado

pjmachado: last 50 #acochat tweets reached >15k people!http://t.co/QdARhk2g #ACO

pjmachado

pjmachado: absolutely! RT @2healthguru … payers to understand their ‘utility value’ that enables private labeling via local partners!! #acochat

KThomtweets

KThomtweets: RT @pjmachado: Transparency with #doctors & providers is required to create an atmosphere of trust #ACO #ACOCHAT - you think?!

2healthguru

2healthguru: RT @Docweighsin: Q&A on Commonwealth #ACO webinar-how 2 build trust with various partners? Answer: complete transparency w/ docs#acochat

2healthguru

2healthguru: @pjmachado what better role than for payers to understand their ‘utility value’ that enables private labeling via local partners!! #acochat

pjmachado

pjmachado: Transparency with #doctors & providers is required to create an atmosphere of trust #ACO #ACOCHAT - you think?!

pjmachado

pjmachado#healthcare must shift from win/lose to win/win approach in order to acheive better health outcomes at reasonable cost #aco #acochat

2healthguru

2healthguru: @pjmachado Creating a ‘trust agency’ in a too often trust averse context is, well, challeging. #aco #acochat

2healthguru

2healthguru: RT @pjmachado: Culture change is HARD work and takes leadership, time, commitment & a plan #aco #acochat

pjmachado

pjmachado: Make lots of profit w/as is RT @2healthguru Interesting when TMC started down this path,very few payers where interested in talking #acochat

2healthguru

2healthguru: oh yeah, and Anthem. #acochat

2healthguru

2healthguru: Kudos to United, Humana! #acochat

clintonbon

clintonbon: RT @pjmachado: Culture change is HARD work and takes leadership, time, commitment & a plan #aco #acochat

2healthguru

2healthguru: Interesting when TMC started down this path, very few payers where interested in talking. Go figure! #acochat

pjmachado

pjmachado: Culture change is HARD work and takes leadership, time, commitment & a plan #aco #acochat

2healthguru

2healthguru: Interesting that #ACOs profiled today were not risk savvy players per se. #acochat

2healthguru

2healthguru: ‘Never underestimate the value of data’ and ‘it’s about the patient’ @Norton_Health #acochat

pjmachado

pjmachado: @norton_health need actionable info not just data & remember ‘it is about the patient!’ #ACO #acochat

2healthguru

2healthguru: Be patient with ‘infrastructure assessment..’ @Norton_Health#acochat

pjmachado

pjmachado: Norton has had to find local providers that support patient needs that they did not have-had to share data to coordinate care #ACO #acochat

2healthguru

2healthguru: Working w/docs: 1 build understanding of new model, 2 balance hosp/phys relationships 3 inform & educate per @Norton_Health #acochat

pjmachado

pjmachado: RT @Docweighsin: @Norton_Health work w/ clinicians 2 understand bldg accountable care in2 org, not just #ACO http://t.co/OqfYrIuJ#acochat

2healthguru

2healthguru: RT @Docweighsin: @Norton_Health work w/ clinicians 2 understand bldg accountable care in2 org, not just #ACO http://t.co/7yYrsVG4#acochat

pjmachado

pjmachado: Several investments ( #HealthIT , people educ) happened earlier in order to support #aco - not required but made changes easier… #acochat

petewendel

petewendel: RT @2healthguru: RT @pjmachado: Norton #ACO not about the contract… MUST focus on culture change & having a process to manage it#ACOCHAT

eCollab12

eCollab12: RT @pjmachado: Norton #ACO not about the contract… MUST focus on culture change & having a process to manage it #ACOCHAT

2healthguru

2healthguru: RT @pjmachado: Norton #ACO not about the contract… MUST focus on culture change & having a process to manage it #ACOCHAT

2healthguru

2healthguru: ‘..can’t overstate the importance of the change in mindset [culture]‘ on the journey to accountable care. @norton_health #aco #acochat

pjmachado

pjmachado: Norton #ACO not about the contract… MUST focus on culture change & having a process to manage it #ACOCHAT

pjmachado

pjmachado: Norton leveraged payors’ capabilities RT @2healthguru: @Norton_Health up now, #Humana their payor partner. #aco #acochat

2healthguru

2healthguru: @Norton_Health up now, Humana their payor partner. #aco#acochat

pjmachado

pjmachado: RT @2healthguru ’we had right #EMR in our #hospital…but a different story with our docs…’ #aco #acochat ’challenging’ #HealthIT #hitsm

2healthguru

2healthguru: ‘we had the right EMR in our hospital…but a different story with our docs…’ #aco #acochat ’challenging’

pjmachado

pjmachado: # of lives! MT @2healthguru on @commonwealthfnd webinar: Sparse ‘ACO map’ for 2009 vs. 2011 with possibly 180 dots on map! #aco#acochat

pjmachado

pjmachado: TMC is convinced that when they big hi quality low cost provider that PATIENTS will come #ACO #ACOCHAT

commonwealthfnd

commonwealthfnd: MT @2healthguru on @commonwealthfnd webinar: Sparse ‘ACO map’ for 2009 vs. 2011 with possibly 180 dots on map! #aco #acochat

pjmachado

pjmachado: TMC ANALYTICS is critical – IMO BIG DATA will support the transformation of #healthcare #ACO #ACOCHAT #hitsm #healthIT #HIMSS

ACO Formation: Leading the Transition to New Models of Care

Register here.

Faculty:

  • Elliott Fisher, M.D., M.P.H., Director, Population Health and Policy, The Dartmouth Institute for Health Policy and Clinical Practice
  • Bridget Larson, M.S., Director, Health Policy Implementation, The Dartmouth Institute for Health Policy and Clinical Practice
  • Judy Rich, R.N., President and Chief Executive Officer, Tucson Medical Center
  • Steve Hester, M.D., Senior Vice President and Chief Medical Officer, Norton Healthcare
  • Moderator: Anne-Marie J. Audet, M.D., M.Sc., S.M., Vice President, Health Care Quality and Efficiency, The Commonwealth Fund
Miss program? Watch recording, here.
Follow

Get every new post delivered to your Inbox.

Join 721 other followers